Shipping Policy

At TRADE the MARK, every piece is handmade with care — and we take the same care in getting it safely to you. Please read below for everything you need to know about processing times, packaging, and delivery.

Processing & Make Time

Because our ceramics are handmade, many pieces require time to create, fire, and finish before they are ready to ship. Please allow:

• Ready-to-ship items: Dispatched within 2–4 business days of your order.
• Made-to-order pieces: Please allow 4–6 weeks depending on the piece. 

If you need an item by a specific date, please get in touch before placing your order and we'll do our best to accommodate you.

Packaging & Protection

Ceramics are fragile, and we treat every order as if it were our own. Each piece is:

• Individually wrapped in honeycomb protective paper or bubble wrap
• Packed securely in a sturdy outer box with additional compostable peanut cushioning.
• Checked before sealing to ensure nothing shifts in transit

We use packaging that is as minimal and recyclable as possible, without compromising on protection.

Australian Shipping Rates

We currently ship within Australia only. Shipping is calculated at checkout based on your location and chosen method.

Delivery timeframes are estimates provided by Australia Post and may vary during peak periods or due to circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking number. You can track your parcel at auspost.com.au.

International Shipping

If you would like to discuss freight options including international shipping please  contact us for a quote prior to placing your order. Please note we are not responsible for import duties, taxes and charges. Please check with your country's customs office, as any charges are the buyer's responsibility.

Damaged or Lost Parcels

We package every order with great care, but if your piece arrives damaged or your parcel is lost in transit, please contact us within 7 days of delivery with your order number and photos of the damage. We will work with you to find the best resolution.

Last updated: August 2026